Creating a Support Ticket with weavix

Need assistance with your weavix device?  Customer Support is even easier to contact, now!

Contact us directly from your walt Smart Radio or weavix Mobile App.  

From the Walt Smart Radio

Click Menu > Get Help

Once Get Help is selected, you will then be prompted to send a PTT message. 

Once you send your initial PTT message, a new channel will populate and it will be named Weavix Support with your ticket number. 

Once the ticket has been assigned, the Support Representative's name will also be displayed with their response.

Once your ticket/channel is closed, you will no longer be able to chat in the channel. However, it will still be visible to you for 72 hours to reference back if needed.  If further support is needed, you will need to open a new support channel.

From the weavix Mobile App

Click Menu > Tech Support

From there you will then select how you wish to contact Customer Support

Once "Start a Chat" is selected, you will then be prompted to send a PTT message

Once you send your PTT message, a new channel will populate.  This is where you will converse back and forth with Support.  The Support Representative's name will also be displayed. 

Once your ticket/channel is closed, you will no longer be able to chat in the channel, however, will still be visible to you for 72 hours to reference back if needed.  If further support is needed, you will need to open a new support channel.

If you need additional assistance, please feel free to reach us via the below:

help.weavix.com, emailing help@weavix.com, or by calling us at 316-844-1544.