Your feedback is important to us. Your descriptions of what's working well and where you could use additional platform capabilities help us identify where to focus future development efforts.
You are welcome to provide product feedback - good or bad - through your Customer Success Manager or directly to our Support Team. When doing so, it’s most helpful to provide as much context as possible and describe the problem you’re trying to solve (you may also find that an existing feature meets your needs - check out our Help Documentation or talk to your Customer Success Manager). Please include details such as why a feature would be useful, who benefits from it, what you’ve already tried, and what challenges or limitations still remain. Understanding the full context helps us assess how your needs align with our broader platform vision and priorities.
While we deeply value your input, we cannot guarantee whether any specific feature request might be prioritized. But your feedback is an important part of our Product team's quarterly planning process. Each quarter, we consider a range of factors including customer impact, implementation effort, technical dependencies, and alignment with our company priorities in order to select the right mix of enhancements, innovations, and fixes. For example, one request may simplify a one-time setup step for administrators, while another may improve the experience of frontline workers every time they push to talk - tens to hundreds of times a day per user. Even if both features require similar development effort, the frequency and scale of customer impacts can differ dramatically and would affect how we prioritize them. You can always find our most recently-released features in our Release Notes section.
Thank you again for your input and for being part of our community. Your feedback is helping us build the world's best frontline communication platform!