Watch the video below for a step-by-step walkthrough of how to troubleshoot and resolve access issues with Admin Defined Channels. The video covers how to check the channel's site and filter settings, verify a user's profile, and update their craft assignment when needed.

Troubleshooting: User Can't Access an Admin Defined Channel

If a user reports that they cannot see or access an Admin Defined Channel, the issue is typically related to the user's site assignment or craft.

Follow the steps below to identify and resolve the issue.

Check the Channel Settings

Open the Weavix Console

Log in to the Weavix Console using your admin credentials.

Open Admin Defined Channels

From the navigation menu, select Admin Defined Channels.

Select the Channel

Locate and select the channel the user is unable to access.

For example, if the user cannot access the Assembly channel, select Assembly from the list.

Verify the Site Assignment

On the channel's General tab, check the Site assigned to the channel.

The channel's site must match the site assigned to the user's profile. If the sites do not match, the user will not have access to the channel.

Check the Channel's People and Filter Settings

Open the People Tab

Select the People tab at the top of the channel page.

The right-hand side of the page shows the users who currently have access to the channel.

Review the channel's filter settings to determine whether access is limited based on a user's craft.

For example, an Assembly channel may be configured to only allow users with the Assembly craft.

Check the User's Profile

Open the User's Profile

From the navigation menu, select Users.

Locate and select the affected user's profile.

Verify the User's Site

Confirm that the user's assigned Site matches the site assigned to the Admin Defined Channel.

Verify the User's Craft

If the channel has a craft-based filter, confirm that the user has the required Craft assigned to their profile.

Update the User's Profile

Assign the Required Craft

If the user is missing the craft required by the channel:

• Add the appropriate Craft to the user's profile.
• Save the changes.

Confirm Channel Access

Return to Admin Defined Channels and select the affected channel.

Check the People tab. The user should now appear in the list of people with access.

If the user appears in the list, the access issue has been resolved.

Common Causes

Most Admin Defined Channel access issues are caused by one of the following:

• Site mismatch: The user's assigned site does not match the channel's site.
• Missing craft: The channel is filtered by craft, and the user does not have the required craft assigned to their profile.

Checking these two settings will resolve the majority of Admin Defined Channel access issues.

Need More Help?

If you need additional assistance with Admin Defined Channels, visit the Weavix Help Desk.