weavix Support

The weavix Support feature is a setting that allows weavix Customer Support to access your account, when needed, to assist with configuring or troubleshooting issues.

How does it work?

When this feature is turned on, if you reach out to weavix Customer Support with an issue, a support representative can temporarily be added to your Console to make any necessary changes to your account.  This feature is controlled in the Compliance section of Console.

When the representative accesses your account, account level Admins on your account will receive an email notifying you of the access and a follow up email after the access has ended informing you of any changes made by the representative.

In the Compliance Section of the Console, you can also see a history of any access to your account, as well as the changes made during the session.

What if I don't want weavix Customer Support to access my account?

If you don't want this feature enabled, you can turn it off in the Console by toggling the "Allow weavix Support to access my account" switch and saving the setting. If this is done and you need help in the future, you will need to re-enable this setting or manually add a weavix Support Representative to your account.

It is important to note that having this feature enabled will not give weavix Support access to your conversations unless you specifically add them to a channel.