Weavix Champion Guide

Congrats!! You've been chosen to be a Weavix Champion. Being selected as a Weavix Champion means you are a trusted resource for your team and an important part of helping drive communication, engagement, and adoption across your workforce. Champions play a key role in supporting users, sharing feedback, and helping others get the most value from Weavix every day.

Let's run through a couple of scenarios that you could run into. 

Log a user in from their QR code

If a user comes in and forgets their NFC badge, you can quickly get them logged in! Scanning their QR code is a great option if the user knows where their NFC badge is, but just needs helped getting logged in for the day. 

To do this, tap the menu icon in the bottom right corner, then select Manage Users from the menu list.

From your user list, tap the name of the user who needs the login QR code. Once you’ve selected the user’s name, tap the QR Code icon located beneath their initials or profile photo at the top of their profile page. Their login QR code will then appear on your screen, ready for them to scan and log in to their device.

Pro Tip! If you do not see the QR code on their profile, that means they are a full user. A full user will have the ability to use the email or phone number attached to their profile to send a code to get logged in. 

Assign a Badge to Users from the Mobile App

If a user needs a new NFC Badge or has not yet had one assigned to their profile, you can assign one on their behalf directly from the Mobile App. This is a good option if a users badge is lost or damaged. They can use this new NFC badge to log in to their Walt Smart Radio or Mobile App. You can do this for both Basic and Full Users.

Pro Tip! When you assign a new badge to a user, their old badge will automatically be deactivated. A user can only have one NFC badge assigned to them at a time.

Assigning a Badge to a User for the First Time 

If you have a new user or a user that does not have an NFC badge assigned to them, you can assign them one from your mobile app. To do this, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option.

From your user list, tap the name of the user who needs a badge assigned. You will then see a list of options on their profile. If the user has never had a badge assigned, an option to Assign Badge will be available.

You will then be able to assign an NFC Badge to their profile. Once the assignment is successful, a green ring will appear with a message on your screen confirming you've successfully assigned the NFC badge.

Pro Tip! When assigning an NFC Badge using an Android, tap the center of the back of your phone. When using an iPhone, tap the camera on the back of your phone. If your Android device isn't recognizing the NFC Badge, check the settings in your phone to ensure that you have NFC scanning enabled.

Click "Done" at the bottom, and the badge will then be tied to the user’s profile and can be used to log in to their Walt Smart Radio or Mobile App.

Assigning a New Badge to a User 

If a user misplaces their NFC Badge or requests a replacement, you can easily assign a new one to their profile directly from your Mobile App. To do this, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option.

From your user list, tap the name of the user who needs a new badge assigned. You will then see a list of options on their profile. Since this user already has an NFC Badge assigned, you will see a box that says "Badge Assigned". By tapping this, you will see 2 options.

Assign New - This option allows you to assign a new NFC badge to a user. You do not need to manually revoke a badge before assigning a new one, as assigning a new badge will automatically replace the old one. 

Revoke Badge - Revoking a badge is typically used when you want to restrict a user’s access to logging in with their Walt Smart Radio or Mobile App for any specific reason.

After selecting your preferred option, you will then be able to assign a new NFC Badge to their profile. Once the assignment is successful, a green ring will appear with a message on your screen confirming the action. Click "Done" at the bottom, and the badge will then be tied to the user’s profile and can be used to log in to their Walt Smart Radio or Mobile App.

Unlock a User

When a user enters their PIN incorrectly five times, their account will automatically lock for one hour. Because waiting an hour can cause unnecessary delays, the ability to quickly unlock their account ensures they can log in right away and begin their shift without disruption. 

To do this, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select Manage Users. 

From your user list, tap the name of the user who needs their account unlocked. Once you are in the user's profile, you will see a list of options. Tapping Unlock User will allow the user to log in to their Walt Smart Radio or Mobile App immediately. 

Pro Tip! When unlocking a user’s profile, it’s important to confirm that they know their PIN to prevent them from getting locked out again. If they are unsure of their PIN and need it reset, be sure to follow the steps outlined in the section below after unlocking their profile.

Reset a PIN for a User from the Mobile App

If a Basic User forgets their PIN, you can easily reset their PIN for them using the Mobile App. Full Users have the ability to reset PINs themselves by sending a verification message to either their phone number or email address, so you will not be able to reset PINs for Full Users. 

To do this, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option.

From your user list, tap the name of the user who needs their PIN reset. Once you are in the user's profile, you will see a list of options. Select the Reset Pin option. Confirm you want to reset the user's PIN by selecting Yes at the bottom of your screen. Once completed, the user will now have to create a new PIN themselves the next time they log in to their Walt Smart Radio, or Mobile App.

How to Add a New User 

Do you have a new hire that you need to add to Weavix on the fly? No problem! You can do this directly from your mobile app. 

To do this, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select Manage Users. 

Select which Account you wish to add the new user to

Select the folder you wish to add the new user to, if applicable

Next, add either the user's Phone Number or Email Address or tap "Skip" if you're adding a Basic user.

Pro Tip! Remember that you will only need a phone or email for the user if they need access to console or web radio. 

If you tap skip, the below disclaimer will pop up, tap "Yes" to proceed

Add user information including First and Last Name, Account, and Site Permissions, along with Crafts and Tags, and then tap "Create User".

Congratulations, you've added your new user!

Lastly, tap "Continue to User Activation"

You can then select if you wish to Activate User Now or Activate User Later.  

If the newly created user is near you, tap "Activate User Now"

Once "Activate User Now" is selected, a QR code will display, have the user scan the QR code with either a walt or mobile app to finish their activation.

Thank you for your continued support as a Weavix Champion. Your involvement helps create a better experience for your team and contributes to stronger communication across the workforce. Thank you for being a trusted advocate for your team and for helping make Weavix successful within your organization.