weavix has a very simple RMA (Return Merchandise Authorization) process that is covered by weCARE for any purchased walts or wranglers.
To initiate a return, simply email your completed online fillable form to help@weavix.com with the serial number of the equipment you need replaced, along with a brief description of the issue.
To streamline this process, please send a new email to help@weavix.com rather than replying to a previous ticket. This ensures your request is assigned to the correct support queue and handled efficiently by our team.
We'll take care of the rest!
There are two different options for requesting an RMA to choose from below.
RMA A Device - to be utilized when the device has sustained a manufacturing malfunction (cracked screen due to falling out of weavix clip, faulty buttons, speaker error) Device will be evaluated and replaced free of charge if determined damage was from normal wear and tear or a manufacturing malfunction.
Loss / Destruction - to be utilized when the device has sustained a user malfunction (drove over walt, dropped walt in retention pond)
Attachment below
RMA Request Example:
Once the form is submitted to help@weavix.com and approved, a replacement device(s) will be shipped out within two business days with a prepaid return shipping label. Please utilize the boxes/packaging from the replacement shipment along with the return shipping label and return the item(s) within 10 business days.
Items NOT returned within 10 business days will be invoiced at $475 per walt and per wrangler.
If you have any questions on how to make a return, please contact our customer support team.