Managing users directly from the weavix mobile app gives your team the convenience and flexibility to handle user management needs anytime, anywhere. Instead of relying on desktop access, you can quickly create brand new users, update existing profiles, and resolve issues on the spot. Whether it’s helping someone get logged in, unlocking an account, assigning badges, or making adjustments to user details, the mobile app puts these tools right at your fingertips. This streamlined access saves time, reduces dependency on administrators, and empowers your team to keep operations moving smoothly.
To use these features, the person managing users via the mobile app must have both access to the mobile app and user access permissions. These permissions are determined by their assigned permission group in their user profile settings.
How to Add a User from the Mobile App?
To add a user in the mobile app, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
This will open a directory of users within your account. At the bottom of this screen, you will see an Add User option highlighted in blue. Tap this to begin creating a new user.
After tapping Add User, you can start entering the user’s information.
Pro Tip! When creating a user, only include a phone number or email if the user needs access to the weavix Web Radio or Console. If the user will only be using the weavix Mobile App or a Walt Smart Radio, you can skip these fields!
Once you’ve started creating a new user, you’ll need to complete their profile by filling out the required fields:
First and Last Name – Enter the user’s first and last name. Their middle name is optional.
Company – If your account includes multiple companies, be sure to select the correct one from the drop-down menu.
Language – Choose the language the user will speak when using push-to-talk features. This setting also determines the default language displayed on their devices and ensures they can operate the platform in the language they’re most comfortable with.
Global Admin – Decide if the user should be set up as a Global Admin. This role is reserved for individuals who need access to manage all sites within your account. We reccommend only 1-2 Global Admins per account.
Site Permissions – Assign the appropriate site and permission group based on the user’s role and responsibilities.
Crafts – Add the crafts that best represent their role, team, or department.
When all the information has been entered, click the Create User button highlighted in blue at the bottom of the screen to complete the setup.
Once the user has been created, you will be given the option to activate their profile right away or choose to activate their profile later.
If you choose Activate User Now, you’ll have the ability to assign them a badge for the user to log in to a Walt Smart Radio or the weavix Mobile App, or you can complete their setup by having them scan their activation QR code directly from either their Walt Smart Radio or the weavix Mobile App.
If you choose Activate User Later, you can skip assigning their badge or assign one badge to their profile in advance. This badge can then be given to the user to complete their activation at a later time using either their Walt Smart Radio or the weavix Mobile App.
Once you’ve completed these steps, your new user will be added to your account!
How to Activate a User from the Mobile App?
Once a user has been created (either from the Mobile App or Console), you have the ability to quickly activate their profile from the Mobile App. To edit a user in the mobile app, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
On the users list you will see 3 tabs at the top, "Pending, Invited, and Active". Selecting any of these tabs will display the users who fall under each specific status.
Pro Tip! When on your user list screen, you can easily identify users that are not yet activated by selecting the "Pending" or "Invited" tabs.
Pending – Users who have been added to your account but have not yet been activated.
Invited – Users who were added as a Full User (with a phone number or email address) and have received an invitation to activate their profile via text or email, but have not completed activation.
Active – Users who have been added and have successfully activated their profiles.
From your user list, tap the name of the user who needs to be activated. Once you’ve selected the user’s name, tap the QR Code icon located beneath their initials or profile photo at the top of their profile page. Their Activation QR Code will then appear on your screen, ready for them to scan and begin activation on their Walt Smart Radio or Mobile Device.
How to Edit a User from the Mobile App?
To edit a user in the mobile app, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
When you open the Manage Users tab, you’ll see a list of all users on your account,
On the right side of each user’s name, you’ll also see their user type, which will be either:
Full User – A profile that includes an email address or phone number.
Basic User – A profile that does not include an email address or phone number.
For more details, [Click Here to view our article on user types and statuses].
From this page, you can access and edit a user’s profile details
To do so, tap the three dots on the far right side of their name. A pop-up will appear with an option labeled Edit, which you can select to update their profile details.
Once you are in the users profile settings, you can edit the following information:
First and Last Name – Edit the user’s first and last name. The middle name field is optional.
Company – If your account includes multiple companies, you can select a new company for the user from the drop-down menu.
Global Admin – Decide if the user should be set up as a Global Admin. This role is reserved for individuals who need access to manage all sites within your account.
Site Permissions – Edit the site and permission group based on the user’s role and responsibilities. (i.e. Promotion or departmental change)
Crafts - Edit their crafts if users transfer to a new department or take on additional roles
Once you’ve finished updating the user’s information, tap Update (highlighted in blue at the bottom of your screen) to save your changes. You’ve now successfully updated a user in the mobile app!
How to Get a User Logged In from the Mobile App?
If a Basic User forgets or loses their NFC badge, or has never had one assigned to their profile, you can quickly help them log in by pulling up a QR code from their profile on your mobile app. The user can then scan this code to gain access to their Walt Smart Radio or Mobile App. Full Users can log in without their NFC badge by sending themselves a text message or email, so you will not have the ability to assist them with the login process.
To do this, tap the menu icon in the bottom right corner, then select Manage Users from the menu list on the right-hand side.
From your user list, tap the name of the user who needs the login QR code. Once you’ve selected the user’s name, tap the QR Code icon located beneath their initials or profile photo at the top of their profile page. Their login QR code will then appear on your screen, ready for them to scan and log in to their device.
How to Assign a Badge to Users from the Mobile App?
If a user needs a new NFC Badge or has not yet had one assigned to their profile, you can assign one on their behalf directly from the Mobile App, which they can then use to log in to their Walt Smart Radio or Mobile App. You can do this for both Basic and Full Users.
Assigning a Badge to a User for the First Time
To do this, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
From your user list, tap the name of the user who needs a badge assigned. You will then see a list of options on their profile. If the user has never had a badge assigned, an option to Assign Badge will appear. By selecting this option, you can assign a badge directly from your Mobile App.
You will then be able to assign an NFC Badge to their profile. Once the assignment is successful, a green ring will appear with a message on your screen confirming the action.
Pro Tip! When assigning an NFC Badge using an Android, tap the center of the back of your phone. When using an iPhone, tap the camera on the back of your phone. If your Android device isn't recognizing the NFC Badge, check the settings in your phone to ensure that you have NFC scanning enabled.
Click "Done" at the bottom, and the badge will then be tied to the user’s profile and can be used to log in to their Walt Smart Radio or Mobile App.
Assigning a New Badge to a User
If a user misplaces their NFC Badge or requests a replacement, you can easily assign a new one to their profile directly from your Mobile App. To do this, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
From your user list, tap the name of the user who needs a new badge assigned. You will then see a list of options on their profile. Since this user already has an NFC Badge assigned, you will see a box that says "Badge Assigned". By tapping this, you will see 2 options.
Assign New - This option allows you to assign a new NFC badge to a user. You do not need to manually revoke a badge before assigning a new one, as assigning a new badge will automatically replace the old one.
Revoke Badge - Revoking a badge is typically used when you want to restrict a user’s access to logging in with their Walt Smart Radio or Mobile App for any specific reason.
After selecting your preferred option, you will then be able to assign a new NFC Badge to their profile. Once the assignment is successful, a green ring will appear with a message on your screen confirming the action. Click "Done" at the bottom, and the badge will then be tied to the user’s profile and can be used to log in to their Walt Smart Radio or Mobile App.
How to Unlock a User?
When a user enters their PIN incorrectly five times, their account will automatically lock for one hour. Because waiting an hour can cause unnecessary delays, the ability to quickly unlock their account ensures they can log in right away and begin their shift without disruption. To do this, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
From your user list, tap the name of the user who needs their account unlocked. Once you are in the user's profile, you will see a list of options. Tapping Unlock User will allow the user to log in to their Walt Smart Radio or Mobile App immediately.
Pro Tip! When unlocking a user’s profile, it’s important to confirm that they know their PIN to prevent them from getting locked out again. If they are unsure of their PIN and need it reset, be sure to follow the steps outlined in the section below after unlocking their profile.
How to Reset a PIN for a User from the Mobile App?
If a Basic User forgets their PIN, you can easily reset their PIN for them using the Mobile App. Full Users have the ability to reset PINs themselves by sending a verification message to either their phone number or email address, so you will not be able to reset PINs for Full Users. To do this, start by logging into your account on your mobile device. Once you are logged in, tap the Menu icon located in the utility bar at the bottom right-hand corner. From the menu, select the Manage Users option on the right-hand side.
From your user list, tap the name of the user who needs their PIN reset. Once you are in the user's profile, you will see a list of options. Select the Reset Pin option. Confirm you want to reset the user's PIN by selecting Yes at the bottom of your screen. Once completed, the user will now have to create a new PIN the next time they log in to their Walt Smart Radio, or Mobile App.
You have now completed this article! If you need further assistance, please feel free to reach out us at help@weavix.com, 316.844.1544, or by sending a support chat!